About AwesomeMowerParts.com
About Us
AwesomeMowerParts.com is your source for quality lawn mower, outdoor power equipment, replacement parts, accessories, and maintenance products at competitive prices.
We offer FREE economy shipping within the lower 48 United States on qualifying orders over $99, unless otherwise stated on the product page or at checkout.
Thank you for choosing AwesomeMowerParts.com!
Frequently Asked Questions
When Will My Order Ship?
Most orders are processed within 1–3 business days.
Please keep in mind:
-
In-stock items generally ship as soon as they are processed.
-
Some products are ordered from our distributors or manufacturers after your order is placed.
-
Certain products may ship directly from the manufacturer or distributor.
-
Orders containing multiple products may arrive in separate shipments.
-
Processing and delivery estimates are not guaranteed and may be affected by manufacturer availability, weather, carrier delays, holidays, or other circumstances outside our control.
-
You will receive tracking information by email once your order or shipment has been processed for delivery.
If an item becomes backordered, discontinued, unavailable, or otherwise cannot be fulfilled, we will contact you as soon as reasonably possible.
AwesomeMowerParts.com reserves the right to cancel and refund any order that cannot be fulfilled.
Shipping & Delivery
Free Shipping
Qualifying orders over $99 ship FREE within the lower 48 United States unless otherwise indicated.
Free shipping applies to the shipping method selected by AwesomeMowerParts.com and does not include expedited shipping, freight services, special handling charges, or locations outside the lower 48 states.
Tracking & Delivered Packages
Customers are responsible for monitoring the tracking information supplied with their order.
Once a carrier records a package as delivered, please check the delivery location, household members, neighbors, garages, porches, mailrooms, and other areas where the carrier may have left the package.
If you believe a package has been lost, stolen, damaged, or incorrectly delivered, contact us promptly so we can determine whether a carrier claim can be submitted.
A carrier's delivery scan may be used as evidence that an order was delivered.
Shipping Damage, Missing Parts & Incorrect Shipments
Please inspect your order promptly after delivery.
Any claim involving:
-
Shipping damage
-
Missing merchandise
-
Missing parts
-
Incorrect products
-
Incorrect quantities
must be reported to us within 30 days of delivery.
Photos of the product, packaging, shipping carton, shipping label, and damage may be required before a claim can be processed.
Do not discard the original packaging or shipping materials until the issue has been resolved.
Claims submitted after the applicable carrier claim period may not be eligible for replacement, refund, or other accommodation.
Returns & Cancellations
We want our return process to be clear and straightforward. Because many of the products we sell are vehicle-, mower-, engine-, model-, or application-specific, the following requirements apply to all returns.
Standard 30-Day Return Policy
Unless otherwise stated on the product page, eligible merchandise may be returned within 30 days of delivery.
To qualify for a return, merchandise must be:
-
New and unused
-
Uninstalled
-
In resalable condition
-
In the original, undamaged packaging
-
Complete with all hardware, instructions, accessories, tags, protective materials, and other components originally supplied
-
Accompanied by proof of purchase
Opening packaging, test-fitting, assembling, mounting, installing, adding fluids or fuel, connecting electrical components, operating the product, or otherwise using the merchandise may make the item ineligible for return.
Return Authorization Required
Please contact AwesomeMowerParts.com before returning any merchandise.
Returns sent without prior authorization may be delayed, refused, or returned to the sender.
Do not return merchandise directly to the manufacturer unless specifically instructed to do so by AwesomeMowerParts.com.
Restocking Fees
Unless otherwise stated or required by applicable law, returned or canceled orders may be subject to a 20% restocking fee.
Additional deductions may be made when merchandise is returned:
-
With damaged or missing packaging
-
With missing hardware, instructions, accessories, or components
-
In a condition requiring cleaning, repackaging, repair, or replacement packaging
-
With writing, labels, shipping labels, tape, or other markings applied directly to the manufacturer's packaging
-
In a condition that prevents the product from being sold as new
AwesomeMowerParts.com reserves the right to reduce the refund amount or refuse a return when merchandise does not meet the requirements of this policy.
A restocking fee will generally not be charged when the return is the result of an error by AwesomeMowerParts.com or when merchandise is confirmed to have arrived defective, subject to the applicable manufacturer's warranty and return procedures.
Seasonal & Large Equipment – 48-Hour Return Policy
Because of the size, shipping expense, seasonal demand, and specialized nature of certain products, the following merchandise must be reported for return within 48 hours of delivery:
-
Snow plows, including blades, frames, mounts, and complete systems
-
Salt and sand spreaders
-
Liquid spreaders and sprayers
-
Snow and ice control equipment
-
Large outdoor power equipment
-
Large or motorized attachments
-
Freight-shipped products
To qualify:
-
Merchandise must be unused and uninstalled.
-
Merchandise must remain in its original packaging.
-
All hardware, instructions, accessories, pallets, crates, and packaging must be included.
-
The customer is responsible for return shipping or freight charges unless the return resulted from our error.
-
Restocking fees may apply.
Return requests made after the 48-hour return period may be denied.
Non-Returnable Merchandise
The following merchandise is not eligible for return unless otherwise required by law or the return results from an error by AwesomeMowerParts.com:
-
Used merchandise
-
Installed or previously installed merchandise
-
Merchandise showing signs of attempted installation
-
Damaged or altered merchandise
-
Merchandise with missing parts
-
Clearance, closeout, final-sale, or liquidation merchandise
-
Special-order or custom-order merchandise
-
Made-to-order merchandise
-
Electrical or electronic repair components that have been installed, connected, or removed from sealed packaging
-
OEM parts removed from their original sealed or manufacturer packaging
-
Fluids, oils, lubricants, chemicals, or other consumable products that have been opened
-
Merchandise specifically identified as non-returnable on the product page
-
Seasonal or large equipment outside the applicable return period
Fitment & Customer Ordering Errors
Customers are responsible for confirming product compatibility before ordering.
Product descriptions, fitment charts, photos, manufacturer information, and model listings are provided to assist with product selection, but manufacturers may make production changes without notice.
If you are uncertain whether a product fits your mower or equipment, please contact us before placing your order.
Returns resulting from a customer selecting:
-
The incorrect model
-
The incorrect year
-
The incorrect serial number
-
The incorrect engine
-
The incorrect deck size
-
The incorrect part number
-
The incorrect application
are considered standard customer returns and are subject to this return policy, including applicable shipping costs and restocking fees.
Order Cancellations
Orders are processed as quickly as possible.
If you need to cancel an order, contact us immediately. A cancellation request is not guaranteed to be completed before an order is processed or shipped.
Orders that have already been:
-
Processed
-
Submitted to a distributor or manufacturer
-
Special ordered
-
Prepared for shipment
-
Shipped
may not be cancelable or may be subject to a 20% cancellation/restocking fee.
If an order has already shipped, it must be handled as a return and all applicable return shipping charges, original shipping expenses, and restocking fees may apply.
Shipping Charges
Unless the return is the result of an error by AwesomeMowerParts.com:
-
Original shipping charges are non-refundable.
-
Return shipping is the customer's responsibility.
-
Actual outbound shipping costs may be deducted from the refund when an order originally qualified for free or discounted shipping.
-
Freight, expedited shipping, liftgate, residential delivery, oversized-item, and special-handling charges are non-refundable.
"Free shipping" means AwesomeMowerParts.com paid the original shipping expense on the customer's behalf. It does not mean the shipment had no cost.
Refused & Undeliverable Shipments
Customers are responsible for providing a complete and accurate shipping address.
Orders that are:
-
Refused
-
Undeliverable
-
Returned to sender
-
Sent to an incorrect address supplied by the customer
-
Unclaimed from the carrier
may be treated as a customer return.
Any carrier charges, return freight, original shipping expenses, address correction fees, and applicable restocking fees may be deducted from the refund.
Defective Products & Manufacturer Warranties
A product that experiences a defect after installation or use is generally handled under the manufacturer's warranty rather than as a standard return.
Please contact us before removing, returning, repairing, or replacing a product you believe is defective.
Depending on the manufacturer, warranty claims may require:
-
Photographs or video
-
Serial numbers
-
Model information
-
Proof of purchase
-
Troubleshooting
-
Inspection
-
Return of the defective component
Manufacturer warranty approval is determined by the applicable manufacturer and is subject to its warranty terms.
AwesomeMowerParts.com does not guarantee that a manufacturer will approve a warranty claim.
Damaged Merchandise
If your order arrives damaged, do not install or use the product.
Contact us promptly and retain:
-
The merchandise
-
Manufacturer packaging
-
Shipping carton
-
Packing materials
-
Shipping label
We may request photographs before authorizing replacement, refund, or return.
Installing or using merchandise after visible shipping damage has been discovered may affect our ability to process a carrier or manufacturer claim.
Refunds
Once an authorized return is received, it will be inspected to verify compliance with this return policy.
If approved, the applicable refund will be issued to the original payment method.
Please allow approximately 5–7 business days after inspection and approval for the refund to be processed by AwesomeMowerParts.com.
Your bank, credit card company, financing provider, or payment processor may require additional time before the credit appears on your account.
Refunds may be reduced by applicable:
-
Restocking fees
-
Original shipping costs
-
Return shipping costs
-
Freight charges
-
Missing or damaged merchandise
-
Missing components or packaging
-
Other amounts permitted under this policy
Exchanges
If you receive an incorrect, damaged, or defective item, please contact us before returning or installing the product.
When appropriate, we may arrange an exchange, replacement, warranty claim, return, or other resolution.
Replacement merchandise is subject to availability.
Return Shipping
For approved returns, please follow the return instructions provided by our customer service team.
Unless otherwise instructed, authorized returns may be sent to:
AwesomeMowerParts.com / MLS Powersports
2080 Cynthiana Rd
Georgetown, KY 40324
United States
For your protection, we recommend using a trackable shipping service and purchasing adequate shipping insurance.
AwesomeMowerParts.com is not responsible for return merchandise that is lost or damaged while being shipped back to us.
Please do not place shipping labels directly on manufacturer product packaging. Merchandise should be placed inside a separate shipping carton when appropriate.
Pricing, Listing & Availability Errors
We make every reasonable effort to provide accurate product descriptions, pricing, fitment information, inventory status, specifications, and images.
However, errors may occasionally occur.
AwesomeMowerParts.com reserves the right to correct errors or inaccuracies and to cancel an order when:
-
A product was listed with an incorrect price
-
A listing contained incorrect product information
-
Inventory was incorrectly displayed as available
-
A product has been discontinued or superseded
-
A manufacturer or distributor cannot fulfill the order
-
A technical or system error affected the transaction
If an order is canceled for one of these reasons, any amount collected for the affected merchandise will be refunded.
Questions or Return Requests
Before sending a return, please contact us so we can provide the proper return instructions.
AwesomeMowerParts.com
2080 Cynthiana Rd
Georgetown, KY 40324
United States
Email: awesomemowerparts@gmail.com